Shipping Policy

At Resoles, we aim to provide a straightforward and reliable shipping experience for customers across the United States. We work to process orders within the stated timeframe and provide tracking information after an order has been shipped when tracking is available.

Order Confirmation

After you place an order, you will receive an order confirmation email containing your order number and order details.

Once your order is received, we begin preparing it for shipment. After your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

If you do not see your order confirmation email, please check your spam or junk folder. If you still cannot locate it, contact our customer support team.

Shipping Charges

We offer free standard shipping within the United States for all products.

There is no minimum purchase requirement for standard free shipping unless otherwise stated on the applicable product page.

Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.

Processing time refers to the time needed to prepare your order for shipment. It does not include the transit period after the order has been handed to the shipping carrier.

During periods of high order volume, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer.

Shipping and Delivery Time

Our standard estimated transit time within the United States is:

Transit Time: 5–12 business days

The estimated overall delivery timeframe is generally:

• Processing: 1–3 business days

• Transit: 5–12 business days

• Estimated Total Delivery Time: 6–15 business days

Business days are generally Monday through Friday, excluding applicable holidays.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, carrier operations, and other circumstances outside our reasonable control.

Order Cut-Off Time

Orders are processed during normal business days.

Orders placed after our daily processing period may begin processing on the next business day.

What Happens After I Place an Order?

After placing an order, you will receive an order confirmation email containing your order number and purchase details.

Once your order has been processed and shipped, we will send you a shipping confirmation email containing tracking information when available.

Please keep your order number for future reference if you need assistance with your order.

How Do I Track My Order?

Once your order has shipped, you can use the tracking information included in your shipping confirmation email to check the status of your shipment.

If tracking information is not available or you have not received tracking information after the applicable processing period, please contact our customer support team with your order number so we can assist you.

Shipping Carriers

Depending on the product, destination, availability, and fulfillment requirements, we may use different shipping carriers.

Possible carriers may include USPS, UPS, FedEx, DHL, or other appropriate delivery providers.

The shipping carrier used for a particular order may vary.

Shipping Delays

We work to process and ship orders promptly, but we cannot guarantee a specific delivery date.

Shipping delays may occur because of:

• Severe weather

• Carrier delays

• Holidays

• Incorrect or incomplete shipping information

• High shipping volumes

• Natural disasters

• Other circumstances outside our reasonable control

If a carrier experiences a delay, we will make reasonable efforts to assist you using the available tracking information.

Incorrect Shipping Information

Please carefully review your shipping address before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Resoles is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or damaged during delivery, please contact us with your order number and tracking information.

We will make reasonable efforts to assist with the issue and, where applicable, work with the relevant carrier or fulfillment provider.

If an item arrives damaged, please contact us promptly and provide photographs of the damaged product and packaging when requested.

Contact Us

If you have questions about shipping or the status of your order, please contact us:

Resoles

Phone: 848-207-9276

Email: help@resoles.store

Address: 301 Blair Rd # 101, Albertville, Alabama 35950, United States

Website: resoles.store