FAQ
Frequently Asked Questions
Welcome to Resoles. Below are answers to common questions about our refrigerator water filters, ordering, shipping, returns, payments, and customer support.
General Questions
What does Resoles sell?
Resoles specializes in refrigerator water filters and replacement filtration products for compatible refrigerator models and household use.
Our product selection may include different types of replacement filters depending on the individual product listing.
How do I find the right filter for my refrigerator?
The best place to start is by checking the model number of your refrigerator or your current water filter.
Compare the model number and compatibility information with the details provided on the relevant Resoles product page before placing your order.
If you are unsure which filter you need, contact us before ordering and provide your refrigerator model number or current filter model number. We can help you review the available product information.
Are your filters compatible with my refrigerator?
Compatibility depends on the specific filter and refrigerator model.
Please review the compatibility information provided on each product page before purchasing.
When a product listing references a particular refrigerator brand or model, that reference is provided to help identify compatibility and does not necessarily mean that Resoles is affiliated with or endorsed by the original manufacturer.
Do you sell OEM filters?
Our product selection may include original manufacturer products as well as compatible replacement products, depending on the specific listing.
Please review the individual product description for the applicable product type. If you are looking for a specific OEM filter, contact us before placing your order so you can review the available product information.
Orders
How do I place an order?
Select the refrigerator water filter you want and click Add to Cart.
When you are ready to complete your purchase, proceed to checkout and enter the required shipping and payment information.
After your order has been successfully submitted, you will receive an order confirmation email containing your order details.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at help@resoles.store.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing has started or the order has been shipped.
How do I know if my order was received?
After successfully placing an order, you should receive an order confirmation email containing your order number and purchase details.
If you do not see the email, please check your spam, junk, or promotions folder.
If you still cannot locate it, contact our customer support team.
Shipping
Do you offer free shipping?
Yes. Resoles offers free standard shipping within the United States for all products.
How long does shipping take?
Our estimated delivery timeframe is:
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Processing: 1–3 business days
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Transit: 5–12 business days
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Estimated total: 6–15 business days
These are estimated timeframes. Actual delivery may vary depending on the destination, carrier operations, holidays, weather, and other circumstances outside our reasonable control.
When will my order ship?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.
Orders placed outside normal business days may begin processing on the next business day.
Which shipping carriers do you use?
Depending on the order, destination, availability, and fulfillment requirements, shipments may be handled by carriers such as:
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USPS
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UPS
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FedEx
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DHL
The carrier used for your order may vary.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
You can use the tracking number to check your shipment status with the applicable carrier.
What if my package is delayed?
Delivery timeframes are estimates and may be affected by carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If your tracking information indicates a delay and you need assistance, contact us with your order number and tracking information.
Returns & Refunds
Do you accept returns?
Yes. Resoles accepts eligible returns within 30 days of delivery, subject to the conditions in our Refund & Return Policy.
Eligible products generally need to be unused, in their original condition, and in their original packaging where applicable.
How do I request a return?
Contact us at:
Please provide your order number and a brief explanation of why you would like to return the product.
Please do not send a product back before receiving return instructions from our customer support team.
Can I return an opened or used water filter?
A water filter that has been used or installed may not qualify for a standard return, because the product may no longer be in its original condition.
This restriction does not affect eligible claims involving products that are damaged, defective, or incorrect.
Please review our Refund & Return Policy for complete return requirements.
What if I receive a damaged, defective, or incorrect product?
Please inspect your order promptly after delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging when requested.
We will review the information and work with you to determine an appropriate resolution.
How long does a refund take?
After an eligible return has been received and inspected, we will notify you regarding the refund.
Approved refunds are generally processed within 5–7 business days to the original payment method where possible.
Your bank or payment provider may require additional time before the funds appear in your account.
Payment
What payment methods do you accept?
Payment methods available at checkout may include:
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Visa
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Mastercard
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American Express
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Discover
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Shop Pay
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PayPal
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Apple Pay
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Google Pay
Available payment options may vary depending on your location, device, browser, payment provider, and checkout conditions.
Is my payment information secure?
Payments are processed through Shopify and/or applicable payment providers.
We take reasonable measures to help protect information submitted through our website.
For additional information about how personal information is collected and handled, please review our Privacy Policy.
Why might my order require additional verification?
Certain orders may require additional verification for payment security and fraud-prevention purposes.
If verification is required, we may contact you using the phone number or email address provided during checkout.
Customer Support
How can I contact Resoles?
You can contact our customer support team using:
Email: help@resoles.store
Phone: 848-207-9276
Address:
Resoles
301 Blair Rd # 101
Albertville, Alabama 35950
United States
What information should I provide when contacting support?
For order-related questions, please provide your order number, the email address used for the order, and a brief description of your question or issue.
For filter compatibility questions, please provide your refrigerator model number or current filter model number whenever possible.
Still Have Questions?
We're here to help.
If you have a question about a refrigerator water filter, your order, shipping, returns, refunds, or compatibility, contact our customer support team.
Resoles
Email: help@resoles.store
Phone: 848-207-9276
Address: 301 Blair Rd # 101, Albertville, Alabama 35950, United States
Website: resoles.store