Refund policy

At Resoles, we want our customers to have a straightforward shopping experience. If you need to return an eligible refrigerator water filter or other eligible product, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must generally be:

  • Unused and in the same condition in which you received it.

  • Unopened and in its original packaging where applicable.

  • Complete with any included parts, accessories, or documentation.

  • Accompanied by your order number or other valid proof of purchase.

Additional return conditions may apply to certain products where stated on the applicable product page or required by applicable law.

How to Start a Return

To request a return, please contact us at:

Email: help@resoles.store

Please include your order number and a brief explanation of the reason for your return.

Please do not send an item back before receiving return instructions from our customer support team. Returns sent without following the return instructions may not be accepted.

For eligible returns, Resoles provides return shipping at no additional cost to the customer.

Return Address

Return instructions, including the appropriate return address, will be provided after your return request has been reviewed and approved.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product.

  • Photographs of the shipping package or packaging, where applicable.

We will review the information provided and work with you to determine an appropriate resolution.

Exchanges

If you would like a different product, you may be able to return the original eligible product and place a new order after your return has been approved.

Please contact our customer support team before returning the original product.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If the return is approved, the refund will generally be issued to your original payment method where possible.

Approved refunds are generally processed within 5–7 business days after the refund has been approved.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account. Processing times can vary depending on the financial institution or payment provider.

If you have not received your refund after the applicable processing period, please contact us at help@resoles.store.

Return Eligibility

A return may not be accepted if a product:

  • Has been used or installed.

  • Is not in its original condition.

  • Is missing original packaging or required components.

  • Has been damaged after delivery due to misuse, improper handling, or installation.

  • Is returned without following the return authorization and instructions provided by our customer support team.

  • Is returned after the applicable 30-day return period.

These conditions do not limit any rights or protections that cannot legally be excluded under applicable consumer protection laws.

Contact Us

If you have questions about returns or refunds, please contact us:

Resoles

Phone: 848-207-9276

Email: help@resoles.store

Address: 301 Blair Rd # 101, Albertville, Alabama 35950, United States

Website: resoles.store