Privacy policy

Last updated: September 25, 2026

Resoles operates this website and online store, including its related content, products, features, services, and tools, to provide customers with a convenient shopping experience.

Resoles uses Shopify to power and operate the online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, place an order, make a purchase, or contact us.

Please read this Privacy Policy carefully to understand how your information may be handled when you use our website and services.

Personal Information We Collect

When you interact with Resoles, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you use our website and services, the information we may collect includes:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information: Products you purchase, order details, purchase history, returns, refunds, and related transaction information.

  • Payment information: Payment method, transaction details, payment confirmation, and other information required to process your payment. Payment information may be processed by third-party payment providers.

  • Account information: If you create an account, we may collect information such as your login credentials, preferences, and account settings.

  • Customer service information: Information you provide when contacting us regarding products, orders, shipping, returns, refunds, or other questions.

  • Device and technical information: Information such as your IP address, browser type, device type, network information, and other technical identifiers.

  • Website usage information: Information about how you browse and interact with our website, including pages viewed and actions taken on the site.

How We Collect Information

We may obtain personal information from several sources, including:

  • Directly from you, such as when you place an order, create an account, contact us, or submit information through our website.

  • Automatically, when you browse or interact with our website through cookies and similar technologies.

  • From service providers, such as payment processors, shipping providers, analytics providers, technology providers, and other companies that support our business operations.

  • From other third parties, where permitted by applicable law.

How We Use Your Information

We may use the information we collect for purposes including the following:

Processing Orders and Providing Services

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Maintain and improve our website

  • Provide the products and services you request

Customer Communications

We may use your contact information to respond to questions, provide order-related updates, communicate about purchases, and provide customer service.

Website Improvement

Information about website usage and technical activity may be used to understand how customers interact with our website, troubleshoot problems, improve functionality, and enhance the overall shopping experience.

Marketing

Where permitted by applicable law and subject to your preferences, we may use your information to send promotional communications or provide information about products and services.

You can unsubscribe from promotional email communications by following the unsubscribe instructions included in those messages.

Security and Fraud Prevention

We may use information to help protect our website, customers, and business from fraudulent, unauthorized, or potentially harmful activity.

Legal Requirements

We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests, or to protect our rights, property, customers, or business.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our store and provide services to customers.

These parties may include:

  • Shopify and technology providers that help us operate our online store.

  • Payment processors that process customer payments.

  • Shipping and fulfillment providers that help deliver orders.

  • Analytics and website service providers that help us understand and improve website performance.

  • Customer support providers, where applicable.

  • Marketing and advertising service providers, where permitted by applicable law and consistent with your choices.

  • Government authorities or legal parties when disclosure is required or permitted by law.

  • Other parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of business assets.

We do not sell your personal information simply as part of the ordinary operation of our online store. Information may be shared when necessary to provide requested services, operate our business, comply with legal requirements, or as otherwise permitted by applicable law.

Shopify

Our online store is hosted and powered by Shopify. Shopify provides the technology that allows us to operate our website, process transactions, and provide our online shopping services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating the store.

For additional information about Shopify's handling of personal information, customers should review Shopify's current privacy information and policies.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies.

These technologies may help us:

  • Operate essential website functions

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website performance

  • Analyze customer interactions

  • Support marketing and advertising activities where applicable

You may be able to manage certain cookies through your browser or available cookie settings. Disabling some cookies may affect the functionality of certain parts of our website.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently from Resoles and may have their own privacy policies and terms of use. We encourage you to review the privacy practices of any third-party website you visit.

Resoles is not responsible for the privacy or security practices of third-party websites that we do not control.

Children's Privacy

Our website and services are not intended for children under the applicable age of majority in their jurisdiction.

We do not knowingly request or collect personal information from children under the applicable legal age. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Information Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements and policies.

The length of time information is retained may depend on the type of information and the reason it was collected.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

  • Access: Request access to personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of certain personal information, subject to applicable legal requirements.

  • Data portability: Request a copy of certain personal information in a usable format where applicable.

  • Opt-out: Opt out of certain marketing communications or other activities where applicable.

  • Marketing preferences: Unsubscribe from promotional emails by using the unsubscribe instructions included in those communications.

To make a privacy-related request, please contact us using the information below. Depending on the nature of your request and applicable law, we may need to verify your identity before completing the request.

Privacy Complaints

If you have a concern about how Resoles handles your personal information, please contact us directly.

Depending on your location, you may also have the right to contact the appropriate privacy or data protection authority.

International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred in countries outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for applicable international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the beginning of this Privacy Policy and publish the revised version on our website.

We encourage customers to review this page periodically for the latest information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us.

Resoles

Phone: 848-207-9276

Email: help@resoles.store

Address: 301 Blair Rd # 101, Albertville, Alabama 35950, United States

Website: resoles.store