Payment Policy

At Resoles, we aim to provide a simple, secure, and convenient checkout experience for customers purchasing refrigerator water filters and other products available through our store.

How to Place an Order

When you are ready to purchase a product, add it to your shopping cart and select the Checkout option.

Depending on the options available at checkout, you may be able to sign in to your customer account, create an account, or continue as a guest.

During checkout, you will be asked to provide the information needed to process your order, including your billing details, shipping information, and selected payment method.

Before completing your purchase, you will be shown the applicable order total, including product prices and any applicable taxes or other charges.

Accepted Payment Methods

Resoles accepts the payment methods that are available and displayed at checkout.

Depending on your location, device, and the payment options enabled for your order, available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment methods displayed during checkout

Payment method availability may vary depending on your location, device, browser, payment provider, and other checkout conditions.

Payment Authorization

When you submit an order, your selected payment method may be subject to authorization or verification by the applicable payment provider.

An order may be delayed, declined, or canceled if:

  • Payment cannot be authorized.

  • Payment information is inaccurate or incomplete.

  • The payment provider declines the transaction.

  • Additional verification is reasonably required.

If additional information is needed to verify an order, we may contact you using the email address or phone number provided during checkout.

Is My Payment Information Secure?

We take reasonable measures to help protect information submitted through our website.

Payments are processed through Shopify and/or applicable third-party payment providers. Payment information may be securely transmitted to the relevant payment processor for authorization and processing.

Resoles does not intentionally request that customers send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or other unsecured communication channels.

For additional information about how personal information is collected and handled, please review our Privacy Policy.

Pricing and Payment Errors

We make reasonable efforts to display accurate product prices and payment information.

However, pricing or payment-related errors may occasionally occur.

If we discover an error affecting an order, we may contact you to determine whether you would like to proceed at the correct price or cancel the affected order, subject to applicable law.

If an order is canceled because of a payment or pricing error after payment has been processed, any applicable refund will generally be issued to the original payment method where possible.

Order Verification

For certain orders, additional verification may be required to help prevent unauthorized transactions or fraudulent activity.

If verification is required, we may contact you using the phone number or email address provided during checkout.

Please make sure that your contact information is accurate and current so we can communicate with you if necessary.

Payment Confirmation

After successfully completing your purchase, you will receive an order confirmation containing your order number and purchase details.

If you do not receive your confirmation email, please check your spam or junk folder first.

If you still cannot find the confirmation, please contact our customer support team.

Need Help?

If you have questions about payment, checkout, or an existing order, please contact us:

Resoles

Phone: 848-207-9276

Email: help@resoles.store

Address: 301 Blair Rd # 101, Albertville, Alabama 35950, United States

Website: resoles.store